Privacy Policy

At CanopySync Solutions, a provider of communication technology services including Microsoft Teams integration, collaboration software setup, remote work solutions, cloud communication, and IT support, located at Glenmore Avenue, New York, New York, 11208, USA, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site, where we showcase our Microsoft Teams integration services and facilitate client inquiries, and utilize our services.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Data: We may collect personal identification information, such as your name, email address, phone number, company name, and job title when you voluntarily provide it to us through our contact forms, inquiry submissions, or when you engage with us for services.
• Usage Data: We may also collect information that your browser sends whenever you visit our site or when you access the service by or through a mobile device. This usage data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

CanopySync Solutions uses the collected data for various purposes:

• To provide and maintain our services, including demonstrating our Microsoft Teams integration expertise.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support and respond to your inquiries regarding our offerings.
• To gather analysis or valuable information so that we can improve our service.
• To monitor the usage of our service.
• To detect, prevent and address technical issues.
• To send you relevant marketing and promotional communications about our services, should you opt-in to receive such information.

3. Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), CanopySync Solutions's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

CanopySync Solutions may process your Personal Data because:

• We need to perform a contract with you.
• You have given us permission to do so.
• The processing is in our legitimate interests and it's not overridden by your rights.
• To comply with the law.

4. Disclosure of Your Information

We may disclose your personal information in the following situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: CanopySync Solutions may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of CanopySync Solutions, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
• Business Transfer: If CanopySync Solutions is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

6. Data Retention

CanopySync Solutions will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

CanopySync Solutions will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

7. Your Data Protection Rights

Depending on your location, you may have specific rights regarding your personal data.

• For GDPR (General Data Protection Regulation) Users: If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:
  • The right to access, update or to delete the information we have on you.
  • The right to rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability.
  • The right to withdraw consent.
• For CCPA (California Consumer Privacy Act) Users: If you are a California resident, you have the right to request information about the categories of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share personal information, and the specific pieces of personal information we have collected about you. You also have the right to request deletion of your personal information and the right to opt-out of the sale of your personal information.

To exercise any of these rights, please contact us. We may ask you to verify your identity before responding to such requests.

8. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

9. Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By mail: Glenmore Avenue, New York, New York, 11208, USA